FAQ

WE CAN TELL YOU EVERYTHING ABOUT SIAM

Do you have guests restrictions?

For safety reasons, our tours are not allowed for pregnant women, children under 2 years and adults over 75 years old. Our trips are also not recommended for persons with previous back injuries, hearth illnesses or other serious health problems, as we might be far away from any medical attention.

Looking to go during the Monsoon season. Any tips for that? What is the best time?

Yes, you can go on tour during the wet season (from May to October) but before we undertake any of our trips, whether in the dry or monsoon season, we check if the conditions are safe. If we feel there is any danger to you, we will cancel the tour! Because of the exposure to the strong wind that may occur during the monsoon season, we assess our Phi Phi islands tours on a daily basis, and these can be subject to cancellation between May and November. If this is the case, you can change the date or switch to James Bond & Beyond Tour where the water conditions are generally better. During May to September Phang Nga Bay is more protected from the elements. and generally has smaller waves and wind effect.

Where is your pier?

We operate mainly from Royal Phuket Marina and from our Nature Pier in Khao Lak. You can find our office and departure lounge at Royal Phuket Marina, which is the most exclusive pier in Phuket.

Some Important THINGS you should know

Is siam Adventure world SHA Plus certified?

Yes! We are pleased to announce that Siam Adventure World has officially received "SHA Plus" certified by Amazing Thailand Safety and Health Administration, which reassure that our staff have vaccinated and ready to welcome you back to our tours and office.

Do you Need some documents?

We need to collect your passport copy prior to departure for insurance reasons.
If you booked, you can send a copy of your passport to operation@siamadventureworld.com

How many people on the boat?

All of our boats are high-quality, modern and comfortable speedboats with up-to-date safety features. We operate our tours with two types of speedboat: 2 engines (500hp) and three engines (750 hp). The 2 engines are licensed for carrying 25 guests plus crew but we operate with a maximum of 20 guests plus crew to offer more comfort to the clients. The 3 engines are licensed for carrying 45 guests plus crew but we operate with a maximum of 32 guests plus crew to offer more comfort to the clients.

SEATING AREAS

The front of the boat is unprotected from the sun and it’s the place where the journey is bumpier. This area is not recommended for children and old persons. Also is the Captain's decision to allow the guests to take a seat in the front for safety reasons.

The inside of the boat is a covered area and is more protected from sun, wind and rain.

The rear part is partially covered and is quite protected from sun / rain and is the best area to seat in case of seasickness because is more balanced, however, is also the noisiest part of the boat because is the engine area.

Each boat has a toilet, safety life jackets and we provide also raincoats in case of rain.

Are Phi Phi Islands open Now?

Yes, Phi Phi islands are open and you can explore the Phi Phi archipelago and is abundant of marine life.
Now is the best moment in history to visit Phi Phi Islands with our full day trip from Phuket without crowd. Maya Bay is also now finally re-open with eco - friendly rules to prevent further damages.
PLEASE NOTE: Maya Bay will temporary close between 1st August 2022 to the end of September 2022.

What is your cancellation policy?

You can cancel your online booking free of charge up to 24hrs before the tour start and we will refund 100% of your deposit within a few days. For cancellations less than 24hrs before the tour we will hold your deposit. For “no show” we charge 100% of the tour price. In case you are ill please provide a doctor/hospital certificate and we will find the best solution for you.
In case of bad weather that can affect safety (strong wind and big waves) we will cancel the tour and you can reschedule or get a full refund.

similan snorkeling tour from phuket

Can I request a special meal?

Yes, please specify your request while your booking the tour. We can provide vegetarian, vegan, gluten free and other lunch options free of charge.

What is your insurance policy?

Our insurance covers accidents with personal damage directly related to the accident. Lost or damaged cell phones, cameras or other personal items are not covered by our insurance. Please do not bring any unnecessary items or high valuables on board.

Do you pick me up at the hotel?

Yes, we offer transfer service in all hotels in Phuket and Khao Lak. You will receive your pick-up time after your booking. Our transfers are all aircon minivan with seat capacity of 10 Guests.

Read before you go

We cannot accept pregnant women due to safety reasons. Children under 2 years and adults over 75 years are not allowed as the insurance does not cover them in Thailand.
Any snorkeling activity will start from the boat and not from the shore. We provide life jackets in case you need them and our tour guides will be there to help you and support you. Please stay close to the group and always snorkel in a buddy system (in pairs).
Guests must be able to step on and off the boat from the boat stairs.
Guests must be aware that they might get wet on the boat, so valuables items such as smartphones and cameras must be well protected. In case of rain, we provide raincoats to our Guests.
Guests must stay seated during the cruise for safety reasons.
Guests must always follow the tour guide's instructions as they are experienced and licensed.
We love to explore and go for a new adventures. Sometimes we reach some wild islands without services such as toilets, bars, or beach facilities. We have a toilet on all our boats, First AID kits, and everything you may need for your safety and comfort.
Guests should use sunscreen protection with high SPF but also not use it during snorkeling as can damage the corals. We invite our guests in case they want to protect themselves from sunburns, to wear a t-shirt in the water, or buy nature-friendly sunscreen protection.

Please don't touch any marine life, rocks or corals while snorkeling. The tour program might be subject to change due to weather/safety conditions or tide levels. Our trips are also not recommended for persons with previous back injuries, heart illnesses, or other serious health problems, as we might be far away from any medical attention.
Our insurance covers only accidents with personal damage directly related to the accident. Lost or damaged cell phones, cameras or other personal items are not covered by our insurance.

Please don't smoke on the boat and for your safety wear your life vest at all times.