Frequently Asked Questions​

We can tell you everything about Siam Adventure world

our FAQ

everything you need to know before
YOU GO ON THE ISLANDS

Do you have guests restrictions?

For safety reasons, our tours are not allowed for pregnant women, children under 2 years and adults over 75 years old. Our trips are also not recommended for persons with previous back injuries, hearth illnesses or other serious health problems, as we might not be far away from any medical attention.

Looking to go during the Monsoon season. Any tips for that? What is the best time?

Yes, you can go on tour during the wet season (from May to October) but before we undertake any of our trips, whether in the dry or monsoon season, we check if the conditions are safe. If we feel there is any danger to you, we will cancel the tour! Because of the exposure to the strong wind that may occur during the monsoon season, we assess our Phi Phi islands tours on a daily basis, and these can be subject to cancellation between May and November. If this is the case, you can change the date or switch to James Bond & Beyond Tour where the water conditions are generally better. During May to September Phang Nga Bay is more protected from the elements. and generally has smaller waves and wind effect. During the monsoon season we also offer Krabi Highlights Tour and Racha Yai, Racha Noi & Coral islands, suitable also for Sandbox Guests.

Where is your pier?

We operate mainly from Royal Phuket Marina and from our Nature Pier in Khao Lak. You can find our office and departure lounge at Royal Phuket Marina, which is the most exclusive pier in Phuket. We also departure to Similan Islands from Yacht Haven in Phuket and from different piers for Sandbox Customers.

Some Important you should know

01.

Is siam Adventure world SHA Plus certified?

Yes! We are pleased to announce that Siam Adventure World has officially received "SHA Plus" certified by Amazing Thailand Safety and Health Administration, which reassure that our staff have vaccinated and ready to welcome you back to our tours and office.

02.

Do you offer Phuket sandbox support for free?

Yes! If you're lost in the Sandbox rules, just give us a call or text us and we will be happy to help you! We are updated daily with the news and we also offer Sandbox 7 + 7 speedboat and ground Transfer service at a competitive price and we will help you collect all the documents and deal with Sandbox hotels if you need it.

03.

Are Phi Phi Islands open Now?

Yes, Phi Phi islands are open except for Maya Bay, but you can explore the Phi Phi archipelago now and is abundant of marine life and empty from mass tourism.
Now is the best moment in history to visit Phi Phi Islands with our full day trip from Phuket without crowd.

04.

What is your cancellation policy?

You can cancel your online booking free of charge until 24hrs before the tour start and we will refund your deposit within few days.
For cancellations less than 24hrs before the tour we will hold your deposit.
For “no show” we charge all the tour price. In case you are ill please provide a doctor / hospital certificate and we will find the best solution for you.

similan snorkeling tour from phuket

05.

Can I request a special meal?

Yes, please specify during the booking your request. We can provide vegetarian, vegan, gluten free and other lunch options free of charge.

06.

What is your insurance policy?

Our insurance covers accidents with personal damage directly related to the accident. Lost or damaged cell phones, cameras or other personal items are not covered by our insurance. Please do not bring any unnecessary items or high valuables on board.

06.

How many people on the boat?

All of our boats are high quality, modern and comfortable speedboats with up to date safety features. We operate our tours with two type of speedboat: 2 engines (500hp) and three engines (750 hp). The 2 engines is licensed for carrying 25 guests plus crew but we operate with a maximum of 15 guests plus crew to offer more comfort to the clients. The 3 engines is licensed for carrying 45 guests plus crew but we operate with a maximum of 25 guests plus crew to offer more comfort to the clients. SEATING AREAS The front of the boat is unprotected from the sun and it’s the place where the journey is bumpier. This area is not recommended for children and old persons. Also is on Captain decision to allow the guests to take a seat in the front for safety reason. The inside of the boat is a covered area and is more protected from sun, wind and rain. The rear part is partially covered and is quite protected from sun / rain and is the best area to seat in case of sea sick because is more balanced, however is also the noisiest part of the boat because is the engine area. Each boat has a toilet, safety lifejackets and we provide also raincoats in case of rain.

07.

Do you pick me up at the hotel?

Yes, we offer transfer service in all hotels in Phuket and Khao Lak included in the price.

08.

Read before you go 🙂

We cannot accept pregnant women due to safety reason. Children under 2 years and adults over 75 years are not allowed as they’re not covered by the insurance in Thailand.
Any snorkeling activity will start from the boat and not from the shore. We provide life jackets in case you need it and our tour guides will be there for help you and support you. Please stay close to the group and always snorkel in buddy system (in pairs).
Guests must be able to step on and off the boat from the boat stairs.
Guests must be aware that they might get wet on the boat, so valuables items such as smartphones and camera must be well protected. In case of rain we provide rain coats to our Guests.
Guests must stay seated during the cruise for safety reason.
Guests must always follow the tour guide instructions as they are experienced and licensed.
We love to explore and go for a new adventures. Sometimes we reach some wild islands without services such as toilets, bars, or beach facilities. We have a toilet on all our boats, First AID kits and everything you may need for your safety and comfort.
Guests should use sunscreen protection with high SPF but also not use it during snorkeling as can damage the corals. We invite our Guest in case they want to protect themselves to use a t-shirt in the water or buy a nature friendly sunscreen protection.

Please don't touch any marine life, rocks or corals while snorkeling. The tour program might be subject to change due to weather / safety conditions or tide levels. Our trips are also not recommended for persons with previous back injuries, hearth illnesses or other serious health problems, as we might be far away from any medical attention.
Our insurance covers only accidents with personal damage directly related to the accident. Lost or damaged cell phones, cameras or other personal items are not covered by our insurance.

Please don't smoke on the boat and for your safety wear your life vest at all times.

Smile and enjoy The Islands. You are with Siam adventure World

Are we reliable? Yes, we are proud to say that we have many feedbacks that you can see on Tripadvisor or in Google. Thousands of Guests joined us in this decade and had memorable experience. We are so thankful to all of them! Be part of Siam Adventure World experience and you will never regret it.

Thousands of positive reviews, thank you!

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